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ACCESS WINNING PRIVATE HEALTHCARE

Private Healthcare Services

Fast, bespoke treatments centred around you

Gyrus is a specialised provider of brain related clinical services. Its experts are leaders in their field, with diagnosis and management of complex diseases that can affect the brain. Each case is different and we pride ourselves on our individualized care.

Our patient Care values include:

  • Coordination and integration of care
  • Information and education
  • Physical comfort
  • Emotional support and alleviation of fear and anxiety
  • Involvement of family and friends
  • Continuity and transition
  • Access to care
  • Confidentiality
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SELECT OUR PRIVATE HEALTHCARE SERVICES BELOW:

Specialised Neurological Conditions
Neuropsychiatry / Neuropsychology
Specialised Headache Clinics
Diagnostic Imaging
Case Management
Rehabilitation Services
Phlebotomy
Pharmaceutical

How to access our private healthcare services

You have two options:

1. Complete our enquiry form: The initial step involves filling out our enquiry form. This form allows us to gather information and tailor our services to your needs

2. Phone enquiries: Alternatively, if you would rather speak with our friendly team you can contact us on 0121 485 6000 ext 3, they’ll be happy to assist you

What are the benefits of Private Healthcare?

The benefits of private care include quicker access to treatment with reduced waiting times for appointments and tests, which will help you maintain your work and personal life routines. Private therapy allows for a more flexible approach, as we tailor each individual treatment plan to your specific needs and goals. The confidentiality and professionalism you need to make sure you are comfortable throughout the whole process.

Why Choose us?

We prioritise our patients by providing high-quality care, swift access to answers, accurate diagnoses, and effective treatments. Our services are delivered by industry-leading experts, all while maintaining strict confidentiality and ensuring your comfort.

How it works

We operate primarily as a remote-based company, with the added flexibility of in-person appointments when necessary. Our unique approach leverages medical experts and strategic partnerships to provide a comprehensive suite of services comparable to those offered by traditional private practices. From your initial consultation with a doctor to diagnostic imaging and lab testing, we seamlessly deliver these services remotely. We are pleased to extend our offerings to clients in the UK, Ireland, and Gibraltar.

Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints.

Rebecca Patterson is the Complaints Manager and will be your personal contact to assist you with any complaints. We aim to resolve verbal complaints within 48 hours where possible, but if you complain in writing the Complaints Manager will send an acknowledgement letter within 2 working days and will aim to provide a full response in writing as soon as practical, ideally within 10 days.

You can email your complaints to rebecca.patterson@gyrusgroup.com, or call us on 0121 485 6000 ext. 3.

If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting if necessary when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible to those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take the matter further, please see the contacts below.

If you are dissatisfied with our response to a complaint, you can contact our independent complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue.